Last updated: August 10, 2025
At Pexlyape, we build handcrafted solid-wood furniture and we stand behind every piece. If anything falls short, this policy explains how we’ll resolve it. These terms apply to orders shipped to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Policy Overview
You may request a return within 30 days from the date your furniture is delivered.
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If the issue is on us—carrier damage, a manufacturing defect, or an incorrect item—Pexlyape covers return shipping and provides a prepaid label.
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If you’re returning for personal reasons (change of mind, size, or style), you pay the return freight.
Refunds are issued to the original payment method within 7 business days after the item is received and passes inspection. For international returns within the covered regions, no re-import fees apply.
General Conditions for Returns
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Product condition: Item must be new, unused, unassembled, and unaltered. Any signs of use—scratches, dents, stains, odors, pet hair, added/drilled hardware, finish touch-ups, or modifications—void eligibility.
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Original packaging: Retain all factory packing: foam inserts, corner protectors, hardware packs, tools, manuals, and accessories. If packaging is missing, you’re responsible for equivalent protective repacking.
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Proof of purchase: A valid order number or invoice is required.
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Assembly status: Items that have been fully assembled, installed, glued, or had bases attached/leveled are not eligible unless Pexlyape confirms a defect or transit damage.
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Materials & use: Built from kiln-dried hardwoods for indoor residential/studio environments.
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Applicability: Conditions apply across the ten countries listed above.
Returns We Cover (Our Fault)
We’ll set things right if your piece arrives damaged, presents a genuine manufacturing issue, or isn’t the model/size/finish ordered.
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Transit examples: crushed corners, cracked tops, chipped finishes.
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Manufacturing examples: misaligned joinery, panels outside acceptable flatness tolerances, unstable bases, or hardware that will not seat correctly.
When Pexlyape is responsible, return shipping is free (pickup where available). Choose a replacement (subject to stock/lead times) or a full refund. If you paid shipping at checkout, that fee is also refunded. Remedy terms are consistent across all covered destinations.
Returns at Your Request (Change of Mind)
If a piece doesn’t suit your space or finish, you may return it within 30 days provided it remains unused, unassembled, and in original packaging.
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Return freight is your responsibility and nonrefundable.
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After inspection confirms condition and completeness, we refund the product price.
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Any original outbound shipping (if charged) is not refunded for change-of-mind returns.
Items That Cannot Be Returned
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Gift cards (digital or physical).
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Final-sale/clearance items.
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Any item that has been used, assembled, installed, modified, or refinished.
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Custom or made-to-order furniture—non-standard dimensions, special edge profiles, custom stains/finishes, inlays/carvings, or non-standard base specifications—unless it arrives damaged or defective.
How to Start a Return
Contact us within 30 days of delivery. Email [email protected] or use the Contact Us form with your order number and a brief description of the issue or reason for return.
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For damage/defect claims, include clear photos or a short video of the affected area and the packaging (inside and outside).
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We’ll reply with next steps within 1–2 business days and include a prepaid label when the issue is ours.
Ship returns to: Pexlyape — Returns Departmen 3600 South St, South Chesterfield, VA 23803, USA.
Repack all components so tops and bases cannot shift. Use the original foam and corner guards. If the original carton is unavailable, use a heavy-duty box with adequate padding to prevent impact or abrasion.
Refund Timing and Method
Once your return arrives and passes inspection, we process the refund within 7 business days to the original payment method (USD; major cards and PayPal). Prefer store credit? Let us know when initiating the return. Your bank or card issuer may take up to 7 additional business days to post funds.
Restocking Fees
We do not charge restocking fees. If your return meets eligibility and passes inspection, you receive the full refundable amount.
Order Processing and Shipping Times
Orders are typically prepared for shipment in 1–2 business days (Mon–Fri, excluding U.S. public holidays). Estimated transit after dispatch:
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United States: ~5–6 business days
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Europe & United Kingdom (FR, DE, ES, IT, BE, PT): ~6–8 business days
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Canada & Australia: ~7–10 business days
Orders confirmed before 2:00 p.m. Eastern Time usually begin processing the same business day; later orders start the next business day. For carriers, tracking, and delivery options, please see our Shipping Policy.
Questions or Help
If you need assistance with a return, cancellation, delivery issue, or finish/care guidance, we’re here to help.
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Address: 3600 South St, South Chesterfield, VA 23803
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Email: [email protected]
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Phone: +1 (804) 363-8212
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Form: Contact Us
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Support Hours: Mon–Sun: 8:00 AM-5:00 PM DST
Our customer support team is ready to assist you.
